Frequently Asked Questions
Everything you need to know about your next ride with Giant Lygon St.
Do you offer professional bike assembly for online orders?
Yes, every bike purchased through Giant Lygon St is professionally assembled and safety-checked by our certified mechanics before it is available for pickup or delivery.
What is your return policy on cycling gear and accessories?
We offer a 30-day return policy for most accessories and apparel, provided they are in new, unused condition with original packaging. Please note that for safety reasons, helmets cannot be returned once they have left the store.
How long does shipping take for local orders?
Standard shipping within the Melbourne metro area typically takes 2-4 business days. For oversized items like bikes, we will contact you directly to schedule a specific delivery window.
Do all bikes come with a manufacturer warranty?
Absolutely. All Giant and Liv bikes sold come with a limited lifetime frame warranty and a one-year warranty on original components, protecting you against any manufacturing defects.
Can I book a bike service or repair online?
Yes, you can schedule a service appointment through our website. We offer everything from basic safety checks to comprehensive overhauls for all makes and models.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Afterpay and Zip Pay to help you get on the road sooner.